Rules and privacy

Application of terms of use

Website www.nails-jana.com is owned by "Jana", a trade and services, Grižanska 33, 10000 Zagreb, OIB: 45729681661 (hereinafter: Jana obrt). Jana obrt enables the use of the services and content of the website www.nails-jana.com which is governed by these Terms of Use (hereinafter: the Terms). Using Jana obrt web shop ordering system and all associated sites and services belonging to the domain www.nails-jana.com (hereinafter: Jana web shop) are considered to be users at all times to be familiar with these Terms, and to fully understand and accept them.

In case of access and / or use of the domain www.nails-jana.com and all related sub-domains and related content (for example: photographs, audiovisual works, sound, text, graphics, illustrations and data), applications, software and services provided through the Jana web shop regardless of method of use, the user expressly agrees without any restrictions or reservations to the use and utilization of the Jan web shop in accordance with these Terms, and the regulation of all legal relations arising or may arise from the use of the Jan web shop is done in accordance with these Terms.

Users are obliged to regularly check the Terms and conditions and it is considered that users are using the Jana web shop or any part thereof, at all times be familiar with the current Terms of Use and that they have understood and accepted them in full. Users are solely responsible for the consequences of not complying with this provision of the Terms.

Jana obrt reserves the right to change these Terms at any time without prior notice and will not be responsible for what possible consequences have arisen from such changes. These changes take effect upon publication on this website.

Jana obrt reserves the right to cancel this change (offer) of content as well as all services and subpages that are an integral part of Jana web shop, at any time without prior notice and will not be liable for any possible consequences arising from such change. These changes take effect upon publication on this website.

Jana obrt reserves the right to change, limit or terminate the Jana web shop at any time without prior notice obligations, including partially or fully restricting access to the Jana web shop as well the provision of certain services in the event of a breach of the provisions of these Terms.

Jana crafts is not responsible for any form of damage that may in any way arise from, or is in any way related to the use of Jana web shop, and to any damage that may arise to the user / visitor or any third party in connection with the use or misuse of the content of the Jan web shop.

By using the content of the Jana web shop, the user accepts all risks arising from such use.

Internet service content, software, services and applications

All content displayed or found in / on the Jana web shop, including but not limited to published text, graphics, illustrations, photographs, audiovisual works, sound, documents, data and information, may not be reproduced, distributed or used in any way in a manner contrary to these Terms.

The content, visual identity, application and software of the Jana web shop are protected in accordance with the provisions Of the Copyright and Related Rights Act, the Trademark Act and the Criminal Code.

In particular, it is expressly forbidden to change, publish, transmit, sell, display, process, copy or in any other way use the content, visual identity, applications and software of Jana web shop, except exceptionally when such possibility is provided by these Terms or is the result of prior approval of Jan trades.

It is forbidden to use the services of Jana web shop for commercial purposes in any way and to use them in a way that is contrary to these Terms. The storage or copying of the content for any purpose and in any way and its use in a manner contrary to these Terms is expressly prohibited.

In case of unauthorized, unauthorized and / or illegal use of any content (text, photos, applications, software, audiovisual works) of this Jana web shop, Jana obrt reserves the right to claim compensation for the entire damage and to initiate civil and criminal proceedings before the competent courts against a legal and / or natural person who uses the Jana web shop in the described manner.

The use of the services of the Jana web shop is approved exclusively for adults. The use and use of the Jan web shop by children is not allowed.

Using the Jana Nails site

It is forbidden to use the pages and content for any purpose not related to doing business with the Jana web shop, and in any way that does not comply with these Terms.

The User confirms and guarantees that he will use these sites in accordance with these Terms and all applicable laws and rules, including, without limitation, all those relating to the Internet, e-mail, data and privacy.

The User confirms and guarantees that the downloaded content will be used exclusively in a manner in accordance with these Terms, otherwise such use is considered impermissible, in which case Jana crafts is authorized to claim compensation for damages from the user and limit the provision of the service in whole or in part.

Registration, account

The registration or user account is created only for one natural or legal person. By registering for services Jana web shop, the user gets access to the application via his e-mail address and selected password. The account is not transferable to other people. The user account of legal entities can be used only the responsible person listed as such at registration.

The use or use of other people's data and false representation on behalf of another legal or natural person is expressly prohibited.

It is expressly forbidden to disclose registration or account information to third parties.

The use of someone else's registration or user account is expressly prohibited.

It is expressly forbidden, in any way, to use the Jan web shop for sending, that is, encouraging the spread of unsolicited electronic communications (so-called spamming).

For violation of the provisions of the Terms of this chapter, Jana obrt reserves the right, in its sole discretion, deny registration or terminate the user account of the user, without the obligation to compensate the user of any cost or damage.

Obligations of registered users

In the process of registration or account creation, the user is obliged to choose the type of registration (natural or legal person), name and surname, ie company name and name and surname of the responsible person, specify address and house number, postal code and city, e-mail address, desired password and OIB (legal entities). All information required to register or create an account must be complete and true. Upon completion of registration, the user accepts these Terms and responsibility for all activities caused by the use of content and services of Jana web shop.

The user is obliged to keep information about his security password and user account, and is fully responsible for any damage caused by unauthorized use of your account

General terms and conditions

1. Introduction

This document sets the rules for usage the Jana Nails website and the conditions for ordering and purchasing products remotely ("General Terms and Conditions"). Before using the Jana Nails website and starting the online ordering process, it is necessary to read and familiarize yourself with the Jana Nails General Terms and Conditions, Cookie Policy and Privacy Policy. These General Terms and Conditions constitute a pre-contractual notice in accordance with the Consumer Protection Act.

This website www.nails-jana.com and the online shop are owned and operated by Jana obrta za trgovina i usluge (Jana obrta za trgovina i usluge), owner Jana Dužanec, Grižanska 33, 10000 Zagreb, ID: 45729681661, MBO: 97291463, e-mail: info@nails-jana.com („Jana obrt“).

Jana obrt reserves the right to change the General Terms and Conditions at any time. Any changes to the General Terms and Conditions will be published on this website, together with the date of application of the amended General Terms and Conditions. Any changes to the General Terms and Conditions will apply exclusively to new orders placed after their publication.

By registering on this website, the user confirms that he has read, understood and is familiar with these General Terms and Conditions and undertakes to use the Jana Nails website and web shop in accordance with the General Terms and Conditions.

2. Use of the website

Users, customers and/or registered users may use this website in accordance with the General Terms and Conditions, solely at their own risk. Jana obrt does not guarantee that this website will be available without interruptions or errors or without any security issues. To the extent permitted by the law, Jana obrt excludes liability for any losses, damages or inconveniences that may arise from the use of the website or the web shop.

Using the website or ordering through the web shop is allowed only for placing valid inquiries and orders, whereby the submission of false or fraudulent orders is prohibited. If there is a reasonable suspicion that the order is fraudulent, false or stated by a minor Jana obrt reserves the right to cancel the order and notify the competent institutions.

It is not allowed to use this website or web shop in any way that could result in the disabling of the provision of services, e.g. setting up viruses, software attacks, etc.

It is prohibited to gain unauthorized access to the server on which the website is located or to any server on the computer or database connected to the Jana obrt website.

3. Accuracy of information

Jana obrt makes great effort to ensure that all information available on this website is accurate, complete and up-to-date. However, despite the efforts made, unintentional mistakes or omissions can occur. We do not guarantee the accuracy, completeness, or reliability of any information published on the site, and we reserve the right to correct any errors or update information at any time without notice.

4. Intellectual property

The entire material and content published on the www.nails-jana.com website are the exclusive property of Jana obrt. Any use of the content or materials from this site without the express written permission of Jana obrta is strictly prohibited and may constitute a violation of Jana craft's intellectual property rights. The name Jana craft and the associated graphic representation of the brand are registered trademarks of Jana craft and are protected by applicable intellectual property regulations.

5. Registration

By registering through the Jana obrt web shop, the user acquires the right to their own user profile through the e-mail address and password selected during registration. User accounts are personal and non-transferable. User accounts created for legal entities may only be used by the responsible person specified during registration.

The user is solely responsible for the accuracy, truthfulness, completeness and up-to-dateness of all information provided during registration and during orders. In the event of any change in the specified data, the user is obliged to update his user profile in a timely manner.

If Jana obrt determines that the data provided is inaccurate, untrue or misleading, or that the user profile is used contrary to these General Terms and Conditions, it reserves the right to suspend or remove the user profile and related services without prior notice.

6. Obligations of registered users

During the registration process, the user must select the type of registration (natural person or legal entity) and provide the following information:

natural persons: name and surname, address, postal code and city, e-mail address and desired password;
legal persons: company, name and surname of the legal representative, address, postal code and city, e-mail address, desired password and ID number.

The registered user is solely responsible for maintaining the confidentiality of his access data, including his e-mail address and password. All activities carried out through the user profile will be considered as the activities of the user himself.

The registered user is obliged to notify Jana obrt without delay of any suspicious or unauthorized access to his account or any other security incident.

7. Terms of online sales

a) Product Information

Jana craft offers for sale cosmetic items and formulations.

Product images are for illustrative purposes only, and cannot always correspond to the ordered products in all details. Jana craft does not guarantee full compliance of the colors of the product with the colors as the user sees them on the screen of his monitor.

Also, Jana obrt reserves the right to change, suspend or temporarily discontinue the provision of distance product sales services in whole or in relation to individual products.

b) Order

The Jana Nails product catalog can be accessed at any time via the website www.nails-jana.com.

The order of the product can be made electronically. Pressing the "Add" button adds the selected product to the shopping cart. The selected product is ordered after selecting by pressing the "Order" button and completing the process of online selection of the desired products.

Upon completion of the order, Jana craft will contact the customer, via email, to deliver an order confirmation, information that the order cannot be executed and/or an invoice for payment for the product. The purchase contract is considered concluded after the buyer has made the payment for the ordered products. These General Terms and Conditions are considered an integral part of the purchase contract.

All product orders are subject to availability. Jana craft tries to ensure the availability of all products, but there may be deviations in the quantity and availability of certain products. If Jana craft is not able to deliver the ordered product or the ordered quantity of the product, it will offer the customer an order of a similar replacement product, partial delivery or will reject the order.

Jana obrt sells its products in certain territories outside the Republic of Croatia through exclusive distributors. A list of Jana Nails exclusive distributors is available here.

c) Delivery and collection of products

The product delivery service is performed on the territory of the Republic of Croatia and in third countries where Jana obrt does not have appointed exclusive distributors. A list of territories where Jana crafts does not deliver is available here.

Jana craft does not independently perform the delivery service, but it is provided through subcontractors. The products are delivered as soon as possible, and the customer will be informed about the exact delivery date when receiving the product purchase confirmation.

It is common for products purchased by 3:00 p.m. to be shipped on the same working day, and arrive at the delivery address within 48 hours. In the case of purchases on Friday after 15:00 as well as during weekends, holidays or non-working days, the products will be sent on the following working day.

Delivery is free of charge in the territory of the Republic of Croatia for all purchases of products worth more than EUR 100.00. A fee of EUR 5.00 is charged for the delivery of products whose value is less than the stated amount, regardless of the value of the product. Deliveries outside the Republic of Croatia are calculated according to the valid price list of delivery services and are charged regardless of the value of the purchase of the product.

Delivery may be disabled or delayed due to reasons such as force majeure, closed roads, difficult weather conditions, interruption of ferry lines, etc. In this case, Jana craft will make all reasonable efforts to deliver the product, contact the customer in a timely manner and arrange an alternative date as well as the delivery method.

If for any reason the customer was not available at the delivery address or via the indicated contact number, Jana obrt is not responsible for extending the delivery times.

If within 30 days from the date of availability of the order for delivery it was not possible to make the delivery for reasons for which Jana obrt is not responsible and the buyer did not subsequently contact Jana obrt, it is considered that the buyer terminates the contract for the purchase of products. As a result of the termination of the contract, the buyer is entitled to a refund of the amount of the value of the purchased product.

The products will be packaged in such a way that they cannot be damaged by normal manipulation in transport. When taking over the product, the buyer is obliged to check for possible damages and defects, and in case of their existence, note the damages and defects on the delivery note.

In the event the customer opts for personal pick-up of the products, the package can be handed over at the location Grižanska 33, Zagreb, Republic of Croatia during working hours from Monday to Friday from 9 a.m. to 5 p.m. within three working days of order confirmation.

d) Price, payment and security of transactions

All product prices on the Jana Nails website are expressed in euros (€) and include VAT, but do not include the delivery price of the product. The price of the product is the one stated at all times on the Jana Nails website, except in the case of an obvious error. Jana obrt do everything to ensure that the prices listed on the Jana obrt website are correct, but there can always be an error. Jana obrt is not obliged to sell the product to the buyer at an erroneously stated lower price if the error in the price is obvious and unambiguous and the buyer could reasonably understand that the price is not correct. .

Prices, payment terms and special offers are valid only at the time of payment and are subject to change without prior notice.

Payment can be made via Maestro, MasterCard and Visa cards, general payment slips, internet or mobile banking, and cash on delivery.

The card payment system is integrated on the Jana Nails website. The entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the Monri WSPay system for online credit card authorization in accordance with the requirements of card companies and card brands and PCI DSS standards. Authorization and collection of credit cards is done using the Monri WSPay system for authorization and collection of cards in real time. Card and owner data are not stored on servers managed by Jana obrt. The order was made after the card has been successfully authorized. If the system refuses to authorise a card payment, you need to choose one of the alternative payment methods or contact the card issuer's bank. Jana obrt does not have access to information on the reasons for refusing card payment authorization.

Jana obrt uses Monri WSPay for online payments. Monri WSPay is a secure system for online payments, real-time payments, credit and debit cards, and other payment methods. Monri WSPay provides the customer and merchant with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses an SSL certificate with 256-bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.

8. Termination of the contract and return of the product

a) The consumer's legal right to unilaterally terminate the purchase contract

Natural persons who purchase products through the web shop for their own needs (consumers) have the legal right to unilaterally terminate the purchase contract without giving a reason, all in accordance with the applicable Consumer Protection Act.

The consumer can express unilateral termination of the contract by an unambiguous statement sent by post or e-mail to info@nails-jana.com, in which he will state his name and surname, address, telephone number or e-mail address, and he can also use the attached example of the form for unilateral termination of the contract, which can be found here.
Online unilateral termination of contract.

After the expiry of the period of 14 days, counting from the day on which the buyer or a person designated by the buyer received the purchased product, it is no longer possible to unilaterally terminate the purchase contract.

The possibility of unilateral termination of the purchase contract is excluded in the case where the subject of the purchase is a sealed product that is not suitable for return for health or hygiene reasons, if the product was unsealed after delivery or if the subject of the contract is perishable goods or goods that are about to expire. Also, the consumer is responsible for the depreciation of the product resulting from the handling of the product, other than that which was necessary to determine the nature, characteristics and functionality of the product. The percentage of impairment of products and products for which the unilateral right of termination is excluded can be viewed here.

In the event of unilateral termination of the contract, Jana obrt undertakes to refund the purchase price to the buyer, including the paid shipping costs, without delay, and no later than 14 days from the date of receipt of the product. The refund will be made through the same means by which the Buyer made the payment.

The buyer is obliged to return the product that has been unused and in the original packaging, without delay, and no later than 14 days from the date of sending the statement on unilateral termination of the contract by the buyer.

The buyer bears the direct costs of returning the product to Jana craft in the event of exercising the right to unilateral termination referred to in this article.

b) Material defects

Jana obrt is responsible for material defects of the products it sells on its website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act. A material defect can be considered, for example, if the item does not correspond to the description, type, quantity and quality, i.e. if it does not have functionality, compatibility, interoperability and other features as determined in the purchase contract, if the product does not have the necessary properties for its regular use or for trade, if it does not have the necessary properties for the special use for which the buyer purchases it, and which was known to Jana obrt or should have been known to Jana obrt, etc.

The buyer has the right to complain in relation to material defects within the deadlines and for the reasons prescribed by the provisions of the Civil Obligations Act. If the Buyer is of the opinion that the product significantly deviates from the product displayed in the web shop or that it has defects due to which it cannot be used, the customer can contact Jana obrt at info@nails-jana.com.

When returning a product, Jana obrt bears the cost of returning the product only if the product is defective or damaged and if a product other than the one ordered by the customer was delivered. If the existence of a material defect is established, the buyer has the right to demand from Jana obrt the removal of the defect, replacement with a new product without defect, price reduction or termination of the contract, all in accordance with the Civil Obligations Act.

9. Consumer complaint

In accordance with the Consumer Protection Act, the consumer can always raise a complaint in writing or in person at the business premises at Jana obrt, Grižanska 33, 10000 Zagreb, by mail or e-mail at the address info@nails-jana.com.

Jana obrt undertakes to respond to complaints in writing within 15 days from the date of receipt of the complaint.

The complaint should contain the applicant's details, contact address and the content of the complaint.

10. Processing of personal data

By registering on the Jana obrt website, the user agrees that Jana obrt, as the personal data controller within the meaning of the General Data Protection Regulation, and its business partners, i.e. subcontractors, as processors within the meaning of the General Data Protection Regulation, collect, process, mutually forward and exchange the following data specified in the registration form and data on the user's orders.

The user can withdraw their consent at any time and delete their profile.

Jana obrt will provide the user with privacy and protection of personal data, passwords and all other details on its website in accordance with the Privacy Policy located here.

Jana obrt online store uses "cookies" in order for the website to work properly and during the purchase process so that the online store can recognize and remember the user and thus enable the realization of the purchase.

11. Limitation of Liability

All products available on the Jana obrt web shop are purely cosmetic in nature and are not intended to diagnose, treat, alleviate or prevent any disease. The information provided with the products (description, composition, instructions for use) is for informational purposes only and does not constitute medical advice.

Adverse reactions to individual ingredients of the product are always possible. The buyer is obliged to carefully read the declaration and composition of the product before use, especially in case of known allergies or sensitivities. It is recommended to test the product on a small area of skin before using it for the first time.

Jana obrt does not take responsibility for any damage, direct or indirect, that may arise from the use of the product contrary to the instructions, recommendations or declaration. It is also not responsible for damage caused by improper storage of the product by the customer or use after the expiration date.

Jana obrt cannot guarantee that the products will have the same effect on all users or customers, nor that they will meet all needs and expectations. In case of any health problems, the customer must consult a doctor.

The total amount of damages, regardless of the basis, is limited to the amount of the total order of the purchased products, to the extent that such limitation is in accordance with the laws of the Republic of Croatia. Any liability of Jana obrt in relation to lost profit is expressly excluded.

12. Applicable Law and Jurisdiction

These General Terms and Conditions shall be construed and applied in accordance with the laws of the Republic of Croatia, without regard to the conflict of law rules.

Any disputes, claims or disputes arising out of or related to these General Terms and Conditions shall be exclusively subject to the competent courts in the Republic of Croatia.

Jana obrt informs users that they are not obliged to participate in out-of-court dispute resolution procedures before alternative dispute resolution bodies. However, in case of disagreements, complaints or disputes, each buyer or user can contact Jana obrt via email info@nails-jana.com and it will be resolved amicably.

These General Terms and Conditions are effective as of their publication on the Jana Nails website from 09.10.2025.

Notification to consumers on how to receive written complaints

Pursuant to Article 10 of the Consumer Protection Act (Official Gazette, No. 41/14), we inform consumers that dissatisfaction with the purchased product or service provided may be expressed by an objection in writing form in our business premises, where we will confirm the receipt of the complaint in writing without delay. You can also send a complaint by mail or e-mail, to the address: "Jana" obrt, Grižanska 33, 10000 Zagreb or e-mail address: info@nails-jana.com. The Merchant undertakes to respond in writing to objections in writing within 15 days from the date of receipt of the complaint

Complainant:

Name and surname:

Response delivery address:

Privacy Statement

"Jana" crafts undertakes to provide protection of personal data of customers, by collecting only the necessary, basic information about customers / users that are necessary to fulfill our obligations; informs customers on how to use the collected data, regularly gives customers the opportunity to choose about use of their data, including the ability to decide whether or not to remove their name from lists used for marketing campaigns. All user data is strictly kept and accessible are only to employees and third parties who need this information to do the job. All employees "Jana" crafts and business partners are responsible for respecting the principles of privacy.

Turnover data

"JANA", obrt za trgovinu i usluge
Grižanska 33

10000 Zagreb

Owner:Jana Dužanec

MBO: 97291463
OIB: 45729681661
Craft number: 21010129964
Cartridge registration number: 29964

Giro account (Zagrebačka banka):
IBAN: HR1623600001102251725
SWIFT: ZABAHR2X

Receipt and processing of orders

Orders are processed, prepared and sent as soon as possible, and we deliver packages in cooperation with GLS.

The delivery price is EUR 5.00 and is calculated on all orders with an amount less than EUR 100.00 and applies to the entire Republic of Croatia, while for orders of more than EUR 100.00 delivery is free.

The amount of delivery for countries outside the EU is calculated according to the valid price list of GLS and is charged regardless of the amount of the order.

Orders received by 3 pm are usually sent on the same working day, and on Your address will arrive within 24 - 48 hours depending on the time of receipt and sending orders, delivery zones (eg islands), etc.

Orders received on Friday after 3pm as well as on weekends will be shipped the first business day after weekends - usually Mondays. If the order was received during the holidays / non-working days / will be sent the first working day thereafter.

In exceptional situations caused by increased workload (due to discount / after non-working days / due to natural disasters / inability to do business due to disappearance electricity and similar contingencies that we cannot directly influence the package delivery deadline is extended according to the duration of the situation that has occurred.

Also, Jana Crafts is not liable for delays caused by the direct fault of GLS Delivery services that may occur due to emergency situations / natural disasters / technical failures, etc.

Delivery to other countries is possible and is calculated according to the valid GLS price list and all information on prices for services and delivery times can be obtained by e-mail info@nails-jana.com and on the telephone numbers 01/7100 091 and 099 / 6310-468.