Rules and privacy

Application of terms of use

Website is owned by "Jana", a trade and services, Grižanska 33, 10000 Zagreb, OIB: 45729681661 (hereinafter: Jana obrt). Jana obrt enables the use of the services and content of the website which is governed by these Terms of Use (hereinafter: the Terms). Using Jana obrt web shop ordering system and all associated sites and services belonging to the domain (hereinafter: Jana web shop) are considered to be users at all times to be familiar with these Terms, and to fully understand and accept them.

In case of access and / or use of the domain and all related sub-domains and related content (for example: photographs, audiovisual works, sound, text, graphics, illustrations and data), applications, software and services provided through the Jana web shop regardless of method of use, the user expressly agrees without any restrictions or reservations to the use and utilization of the Jan web shop in accordance with these Terms, and the regulation of all legal relations arising or may arise from the use of the Jan web shop is done in accordance with these Terms.

Users are obliged to regularly check the Terms and conditions and it is considered that users are using the Jana web shop or any part thereof, at all times be familiar with the current Terms of Use and that they have understood and accepted them in full. Users are solely responsible for the consequences of not complying with this provision of the Terms.

Jana obrt reserves the right to change these Terms at any time without prior notice and will not be responsible for what possible consequences have arisen from such changes. These changes take effect upon publication on this website.

Jana obrt reserves the right to cancel this change (offer) of content as well as all services and subpages that are an integral part of Jana web shop, at any time without prior notice and will not be liable for any possible consequences arising from such change. These changes take effect upon publication on this website.

Jana obrt reserves the right to change, limit or terminate the Jana web shop at any time without prior notice obligations, including partially or fully restricting access to the Jana web shop as well the provision of certain services in the event of a breach of the provisions of these Terms.

Jana crafts is not responsible for any form of damage that may in any way arise from, or is in any way related to the use of Jana web shop, and to any damage that may arise to the user / visitor or any third party in connection with the use or misuse of the content of the Jan web shop.

By using the content of the Jana web shop, the user accepts all risks arising from such use.

Internet service content, software, services and applications

All content displayed or found in / on the Jana web shop, including but not limited to published text, graphics, illustrations, photographs, audiovisual works, sound, documents, data and information, may not be reproduced, distributed or used in any way in a manner contrary to these Terms.

The content, visual identity, application and software of the Jana web shop are protected in accordance with the provisions Of the Copyright and Related Rights Act, the Trademark Act and the Criminal Code.

In particular, it is expressly forbidden to change, publish, transmit, sell, display, process, copy or in any other way use the content, visual identity, applications and software of Jana web shop, except exceptionally when such possibility is provided by these Terms or is the result of prior approval of Jan trades.

It is forbidden to use the services of Jana web shop for commercial purposes in any way and to use them in a way that is contrary to these Terms. The storage or copying of the content for any purpose and in any way and its use in a manner contrary to these Terms is expressly prohibited.

In case of unauthorized, unauthorized and / or illegal use of any content (text, photos, applications, software, audiovisual works) of this Jana web shop, Jana obrt reserves the right to claim compensation for the entire damage and to initiate civil and criminal proceedings before the competent courts against a legal and / or natural person who uses the Jana web shop in the described manner.

The use of the services of the Jana web shop is approved exclusively for adults. The use and use of the Jan web shop by children is not allowed.

Using the Jana Nails site

It is forbidden to use the pages and content for any purpose not related to doing business with the Jana web shop, and in any way that does not comply with these Terms.

The User confirms and guarantees that he will use these sites in accordance with these Terms and all applicable laws and rules, including, without limitation, all those relating to the Internet, e-mail, data and privacy.

The User confirms and guarantees that the downloaded content will be used exclusively in a manner in accordance with these Terms, otherwise such use is considered impermissible, in which case Jana crafts is authorized to claim compensation for damages from the user and limit the provision of the service in whole or in part.

Registration, account

The registration or user account is created only for one natural or legal person. By registering for services Jana web shop, the user gets access to the application via his e-mail address and selected password. The account is not transferable to other people. The user account of legal entities can be used only the responsible person listed as such at registration.

The use or use of other people's data and false representation on behalf of another legal or natural person is expressly prohibited.

It is expressly forbidden to disclose registration or account information to third parties.

The use of someone else's registration or user account is expressly prohibited.

It is expressly forbidden, in any way, to use the Jan web shop for sending, that is, encouraging the spread of unsolicited electronic communications (so-called spamming).

For violation of the provisions of the Terms of this chapter, Jana obrt reserves the right, in its sole discretion, deny registration or terminate the user account of the user, without the obligation to compensate the user of any cost or damage.

Obligations of registered users

In the process of registration or account creation, the user is obliged to choose the type of registration (natural or legal person), name and surname, ie company name and name and surname of the responsible person, specify address and house number, postal code and city, e-mail address, desired password and OIB (legal entities). All information required to register or create an account must be complete and true. Upon completion of registration, the user accepts these Terms and responsibility for all activities caused by the use of content and services of Jana web shop.

The user is obliged to keep information about his security password and user account, and is fully responsible for any damage caused by unauthorized use of your account

general conditions

General provisions of the terms of sale

Holder of all rights on the website is "Jana", a trade for services and services (hereinafter: Jana crafts). Jana crafts through the above site provides sales service through its service - Jana web shop online shopping system (hereinafter: Web shop). By using the Web shop service and all associated sites and services on domain, it is considered that consumers are at all times familiar with these Terms of Sale (hereinafter: the Terms), and to fully understand and accept them. These Terms apply to the rights and obligations relating to the purchase products or services through the Application and the rights and obligations arising from the conclusion of the Distance Selling Agreement (hereinafter: the Agreement) between the consumer as the end customer and the Application, are considered an integral part of such Agreements.

The provider of the internet sales service through the Web shop is "Jana", trade and services, Grižanska 33, 10000 Zagreb, OIB: 45729681661, MB: 97291463

We instruct users to familiarize themselves with these Terms and Conditions before purchasing and to check them regularly, in order to be aware of all your rights and obligations.

Jana obrt reserves the right to change these Terms at any time without prior notice and will not be responsible for any possible consequences arising from such changes. These changes take effect upon publication on this website.

Jana obrt reserves the right to terminate the service and change the content as well as other services and subpages that are an integral part of the Web shop at any time without prior notice and will not be responsible for any possible consequences resulting from such changes. These changes take effect upon publication on this website.

Jana Crafts reserves the right to change, limit or terminate the provision of the Application Service in any period without prior notice, including partially or may completely restrict access as well as the provision of certain services to users who violate the provisions of these Terms and the General Terms of Use.

Use of the Web shop services is approved exclusively for adults. Use and usage of the Web shop from by children or minors is not allowed, and parents and / or guardians are obliged to take care of it, otherwise they take over all rights and obligations arising from such use, and Jana obrt is not responsible for the possible consequences of such use.
Purchased products are used at your own risk and cannot be considered a substitute for medical or nutritional therapy.

Jana obrt completely disclaims any responsibility for the accuracy and / or completeness of all information and content contained in Jana obrt reserves the right to make errors in the description and image of the product.

Service description, terms and conditions

Jana obrt offers the sale of cosmetic items and preparations to consumers in the Republic of Croatia and the EU. Consumers have the ability to view currently available products published on the

The role of Jan crafts is:

  • ordered products to the consumer after the payment is received in full, delivered to the consumer's address or otherwise if so agreed between the trader and the consumer
  • check whether the delivery service has delivered the product to the consumer and inform the dealer about any code for tracking the shipment
  • provide the consumer with the right to a refund for the paid product within 14 days

Consumers are strictly prohibited from:

  • Publishing, sending and exchanging content that violates existing Croatian and / or international laws, content that is offensive, vulgar, threatening, racist or chauvinistic and harmful in any other way
  • Publishing, sending and exchanging information that the consumer knows or assumes to be false and the use of which could harm other users
  • False representation, ie representation on behalf of another natural or legal person
  • Manipulating identifiers to disguise the origin of content published or sent through portal services
  • Publish, send and share copyrighted content
  • By giving details about the collaboration with Jana obrt to the public
  • Posting, sending and exchanging unsolicited consumer content without their consent or request, or through fraud
  • Knowingly posting, sending and sharing content containing viruses or similar computer files or programs made for the purpose of destroying or restricting the operation of any computer software and / or hardware and telecommunications equipment
  • Collection, storage and publication of personal data of other consumer visitors

Jana obrt reserves the right to take legal measures in the event that the consumer works and acts to the detriment of the reputation and honor of Jana obrt.

- Registration and order

Minors are prohibited from using the website and the Web shop to order.

If Jana obrt notices a minor registered consumer, it will suspend his account without delay.

The registered user agrees that the purchase through the Web shop for ordering is done in a way that products and services available selects based on image and basic product description. Product images are for illustrative purposes only, and do not always and in every detail match the products that are actually available. Given the possibilities of individual adjustment of the monitor on the computer, the differences in color perception products by the human eye etc., Jana crafts do not guarantee complete conformity of product colors with colors as the registered user sees them on the screen of his monitor. You need to choose variations for the purchase item (optional), the number of pieces and then click "Add to Cart". Continuation of the purchase takes place by opening the basket itself and clicking on the "Go to checkout" button.

The user submits his data and checks their accuracy.

The user selects the Next button and selects the payment method and delivery method.

Delivery methods: Mailing, Personal collection

- Cancellation or modification of an approved order

Consumers do not pay for the order with the obligation to pay, have the right to cancel or cancel the approved order and terminate Contract on performing the service and purchase for the order within 14 days from the day of order approval - concluding the Contract.

Every consumer order goes through an approval process. In order to protect consumers, all ordered products are check on condition as well as their availability. If all products meet the conditions for ordering (availability) The consumer order will be approved. At that point, the Purchase and Service Agreement is entered into force and each party retains its rights and obligations under the Agreement.

In an approved order, consumers can request the addition of additional products to the order. With the new price of the order, consumers must agree in writing.

If Jana obrt subsequently finds that the condition of any of the ordered products has changed (in the status of the order: "Approved", "In process"), will notify the consumer without delay and offer a replacement for another product, or refund the difference in funds for a product that is unavailable.

If it is established that no product from the order can be ordered for the consumer and that it cannot be found solution for a replacement product, Jana Crafts will return the entire amount paid to the consumer

Jana obrt pays special attention to customers who order these delivered for the first time they check the data in order to prevent fraudulent orders and possible fraud to the detriment children who never even made an order. Such cases of attempted fraud will be forwarded without delay to the competent state institutions for processing.

- Order statuses and prices

Every consumer order goes through an approval process. In order to protect consumers, all ordered products are checked for condition as well as their availability. If all products meet the requirements for ordering (availability) The consumer's order will be approved. At that point, the Purchase Agreement and service enters into force and each party retains its rights and obligations under the Agreement.

Interpretation of order status:

  • Pending - the user who sends the order, it receives the status "Pending"
  • Approved - the order has been approved for the user and payment details have been sent
  • Rejected - the user's order is rejected and the reason for rejecting the order is sent to the user by e-mail
  • In processing - the payment for the approved user's order has been received and the documentation for its implementation is being prepared
  • Executed - an order that has been successfully executed and an invoice and ordered goods have been sent to the user

Product prices are in EUR and include VAT. Jana Crafts can set certain discounts to purchase through the Web shop (via discount coupons) which may relate to a specific time period. Product prices are subject to change until the order is approved.

By confirming the Purchase and Service Agreement, customers complete the purchase process.

The price of delivery and additional costs of purchased products is included in the final price of the order that the customer pays to the account.

Consumers can pay for their approved order in the following ways, where they decide on the method of payment:

  • Kartično
  • Payment by general payment slip in the branches of the Bank, post office and Fina to the bank account of Jana obrt
  • By payment via internet and mobile banking of banks to the bank account of Jana obrt
  • Cod

The card payment system is integrated on the webshop application. The entry and transfer of personal data and credit card number data is protected by the highest security standards provided by the Monri WSPay system for online authorization of credit cards in accordance with the requirements of cardholders and cardholder brands and the PCI DSS standard. Authorization and billing of credit cards is done using the Monri WSPay system for card authorization and billing in real time. Card and owner data are not stored on Jana nails servers. The order was placed after successful authorization of the card. If the system refuses to authorize the card payment, it is necessary to choose one of the alternative payment methods or contact the bank that issued the card. Jana nails does not have access to data on the reasons for refusing card payment authorization.


Jana nails uses Monri WSPay for online payments. Monri WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. Monri WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection during registration and data transfer.

ws pay

- Right to a refund - delay in delivery

After the expiration of the 10th day from the day when he received the confirmation that the order was sent, the consumer is obliged to report delivery delay if he does not receive the order. If the buyer has not reported within 30 days of days of sending the delivery delay confirmation, Jana Crafts will consider that the product has arrived to the consumer these complaints will not be accepted in the delivery of the product. Delivery delays are reported exclusively in writing to the e-mail address

If the consumer does not pick up the shipment at the post office or customs, the package is returned to Jana obrt.

If the non-received product is returned to Jana obrt, the consumer is entitled to a refund for that product less the return postage price.

- Unilateral termination of the Contract - within 14 days from the date of delivery

The consumer may return the product to the trader without any reason within 14 days from the day of delivery of the product to the consumer. All possible return costs are borne by the consumer. The product returned to the dealer must be unused and in the original packaging. The consumer has the right to a refund or send a new product after the trader receives the package, and the cost of sending a new / replaced product is borne by the consumer.

The consumer is obliged to return the product to the trader if he wants to exercise the right to a refund. In order for the consumer to be able to exercise the right to unilaterally terminate the Contract, he must inform Jana turnover on its decision on unilateral termination of the Contract before the expiration of the term and that unequivocally statement sent by mail (to Jana obrt, Grižanska 33, 10000 Zagreb), or by e-mail to, in which you will state your name and surname, address, telephone number, fax number or e-mail address, and may use the above written form for unilateral termination of the Agreement.

The consumer is liable for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. In case of damage to the original packaging the amount of the refund will be reduced by a percentage commensurate with the value of the goods. In this case the consumer will be notified. You can find a table with the percentages of product price reductions here. Registered consumers have the right to request in writing the deactivation of user accounts without paying additional costs.

- Complaints and replacements

After filling a justified complaint, primarily the consumer chooses the way in which it will be resolved. Jana obrt is always on the side of consumers in cases of complaints and represents the interests of consumers and will make all necessary steps and preliminaries in order for the consumer to obtain a refund or exchange for another product.

Jana obrt advises buyers regarding complaints and performs the complete complaint process to the seller on behalf of the buyer. Jana Crafts is committed to achieving the maximum for the customer by relying on the knowledge, rules of online shopping, experience and reputation among sellers.

- Material defects

The disadvantage is:

  • if the thing does not have the necessary properties for its regular use or for trade,
  • if the thing does not have the necessary properties for the special use for which the buyer is procuring it, and which was known to the seller or must have been known to him,
  • if the thing does not have the properties and characteristics that are explicitly or tacitly agreed, ie prescribed,
  • when the seller has handed over a thing which is not identical to the sample or model, unless the sample or model is shown for information only,
  • if the thing does not have properties which otherwise exist in other things of the same kind and which the buyer could reasonably expect according to the nature of the thing, taking into account in particular the public statements of sellers, manufacturers and their representatives on the properties of things (advertisements, marking of things, etc.),
  • if the item is improperly installed provided that the installation service is included in the performance of the sales contract,
  • if improper installation is due to deficiencies in the installation instructions.

Disadvantages for which the trader is not responsible:

  • The trader is not liable for defects if at the time of concluding the contract they were known to the buyer or could not remain unknown to him,
  • It is considered that could not remain unknown to the buyer those shortcomings that would be a caring person with average knowledge and by the experience of a person of the same occupation and profession as the customer could easily notice during the usual inspection of things,
  • The provision of paragraph 2 of this Article shall not apply to contracts awarded by a natural person as a buyer concludes outside its economic or professional activity with a natural or legal person which acts as a seller within the scope of its economic or professional activity (consumer contract),
  • But the trader is also liable for defects that the buyer could easily notice if he stated that the item has no defects or that the item has certain properties or characteristics

- Data protection

Jana obrt undertakes to respect the anonymity and privacy of the users of the Application and will use the data and process solely for the purpose and intent specified in these Terms. Jana Crafts can collect personal consumer data, such as name, address, OIB, telephone number or e-mail address only if the same consumer voluntarily submits it to Jana obrt.

Jana obrt will use the above data exclusively for the purpose of fulfilling contractual obligations and the best possible insight and understanding the individual needs, habits and requirements of consumers as well as further development and better quality providing all the services of Jana obrt. Jana Crafts collects, processes and publishes data on consumers who relate to the use of the Web shop without revealing the identity of the consumer and / or personal data that enables the disclosure of the identity of the consumer.

Jana obrt collects and records data on the IP address (Internet Protocol Address) of consumers or the location of the computer for the purposes of system administration, troubleshooting, confirmation of downloading content or improving the technical aspects of the Internet service. Jana obrt will automatically record data on the habits of using the Web shop by consumers, among other things, and a record file on visits to certain pages and / or content. Jana obrt will use such data exclusively for the purpose of improving its service as well adaptation and individualization of promotional activities according to the needs of individual consumers.

- Communication with consumers

By registering and purchasing, you consent to Jana crafting you for the purpose of promoting the service and product may notify by e-mail of changes or additions to the content of the site, discounts, promotions, products or a change in the way the service is provided. The consumer can in any immediately revoke the said consent.

Notification to consumers on how to receive written complaints

Pursuant to Article 10 of the Consumer Protection Act (Official Gazette, No. 41/14), we inform consumers that dissatisfaction with the purchased product or service provided may be expressed by an objection in writing form in our business premises, where we will confirm the receipt of the complaint in writing without delay. You can also send a complaint by mail, fax or e-mail, to the address: "Jana" obrt, Grižanska 33, 10000 Zagreb or e-mail address: The Merchant undertakes to respond in writing to objections in writing within 15 days from the date of receipt of the complaint


Name and surname:

Response delivery address:

Privacy Statement

"Jana" crafts undertakes to provide protection of personal data of customers, by collecting only the necessary, basic information about customers / users that are necessary to fulfill our obligations; informs customers on how to use the collected data, regularly gives customers the opportunity to choose about use of their data, including the ability to decide whether or not to remove their name from lists used for marketing campaigns. All user data is strictly kept and accessible are only to employees and third parties who need this information to do the job. All employees "Jana" crafts and business partners are responsible for respecting the principles of privacy.

Turnover data

"JANA", obrt za trgovinu i usluge
Grižanska 33

10000 Zagreb

Owner:Jana Dužanec

MBO: 97291463
OIB: 45729681661
Craft number: 21010129964
Cartridge registration number: 29964

Giro account (Zagrebačka banka):
IBAN: HR1623600001102251725

Receipt and processing of orders

Orders are processed, prepared and sent as soon as possible, and we deliver packages in cooperation with GLS.

The delivery price is EUR 5,00 and is calculated on all orders with an amount less than EUR 66,36 and applies to the entire Republic of Croatia, while for orders of more than EUR 66,36 delivery is free.

The amount of delivery for countries outside the EU is calculated according to the valid price list of GLS and is charged regardless of the amount of the order.

Orders received by 3 pm are usually sent on the same working day, and on Your address will arrive within 24 - 48 hours depending on the time of receipt and sending orders, delivery zones (eg islands), etc.

Orders received on Friday after 3pm as well as on weekends will be shipped the first business day after weekends - usually Mondays. If the order was received during the holidays / non-working days / will be sent the first working day thereafter.

In exceptional situations caused by increased workload (due to discount / after non-working days / due to natural disasters / inability to do business due to disappearance electricity and similar contingencies that we cannot directly influence the package delivery deadline is extended according to the duration of the situation that has occurred.

Also, Jana Crafts is not liable for delays caused by the direct fault of GLS Delivery services that may occur due to emergency situations / natural disasters / technical failures, etc.

Delivery to other countries is possible and is calculated according to the valid GLS price list and all information on prices for services and delivery times can be obtained by e-mail and on the telephone numbers 01/7100 091 and 099 / 6310-468.